Shopping from the US? Visit our US store for proper prices and shipping. Frequently Asked Questions
If you have any additional questions that may not be covered in this FAQ, please feel free to contact us.
Questions
- Do your folders come in right-handed and left-handed variations?
- Do you take credit or debit card payments?
- We're on a budget… Can your choir folders actually save us money?
- How can I ensure that I'm getting the best per folder price?
- How can I help persuade my choir that black folders are right for us?
- What if I have a big concert coming up and need folders quickly?
- When I tried to fax my signed order confirmation, I heard a voice instead, so I hung up. What happened?
- According to your domain name information, you're located in Victoria, not Vancouver. Is this true?
- If I add double cords will they make my music folder wider?
- How do I add only an extra few adaptors, or more cords, or a clear pocket to my music folder?
Answers
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Do your folders come in right-handed and left-handed variations?
Our music folders are ideal for right-handed or left-handed use. We include pencil holders both on the left and right side of our folders. This accommodates both right and left-handed people.
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Do you take credit or debit card payments when I order music folders online?
American Express, VISA or VISA Debit and MasterCard and debit MasterCards are all acepted. Transactions of all sizes are electronically authorized. Other payment methods are possible but using a card for payment is the best way to have your order en route to you as quickly as possible. For example, one can also use cheque, or purchase order at manager's discretion, or arrange Electronic Funds Transfer, but then there will be an order confirmation step required by Fax after we've taken your information to create and send you an official invoice, which adds some time to your order processing.
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We're on a budget… Can your choir folders actually save us money?
In the long run, our folders save money for choirs. Many of our first-run music folders are still going strong 20 years later. Their initial cost has been offset the and then some by years of savings. They've also enjoyed the world's best folders during that entire time.
Further to the long run cost savings, choirs also spend all those years enjoying the advantages a high quality music folder provides. They're easier on singers and make for better choral performances.
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How can I ensure that I'm getting the best per folder price?
The best way to get the best per folder price is through volume discounts. This can be achieved by having multiple choirs combine their order into a single shipment. This lets them take advantage of volume-based price breaks. Work with your neighbors!
Taking the time to show our folders to other choirs can result in everybody enjoying a savings and everybody enjoying the world's finest MUSICFOLDER.
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How can I help persuade my choir that black folders are right for us?
Get a Black Folder into the hand of your decision-makers! Our folders are well renowned and have a great reputation. You could easily extol the virtues. They're known for comfort, design, professionalism, longevity and their host of custom features. But it's much better simply to put one of our folders into a singer's hand.
Take a folder or even a couple such as a deluxe black folder or Choralex compact folder and show them to the board. Get their feedback. MUSICFOLDER.com can even supply some brief informative literature. The shipping on two folders is typically as affordable as the shipping on one. So why not take two? You can personalize an imprint on our folders for as little as $5.00, so while you might be taking folders to show to decision-makers, you can also give them as fantastic gifts.
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What if I have a big concert coming up and need folders quickly?
Your chances are still excellent to get the world's best music folders in time. Our exceptional customer service is one of our greatest sources of pride. Outside of office hours, you'll typically get us on a mobile phone. You can call that directly at +1 (604) 970-5489. Since it is a private North American number, and we do ship around the world, please check local times before calling. Please don't forget that we do offer overnight music folder shipping. Call us directly for a custom quote. If it's too late to ship that day, we might still be able to drive your folders directly to the airport. There is a surcharge - but it is doable. Many East-coast people are pleasantly surprised when orders that are ordered "overnight" late in the day still arrive bright and early the next morning.
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When I tried to fax my signed order confirmation, I heard a voice instead, so I hung up. What happened?
Our number is both a fax and a voice number. There's no need to pick up your fax machine's handset. If we pick up and hear fax tones, we'll take it from there. Even if our lines are busy, or we're not in the office, our number can accept faxes and voicemails. The only odd exception comes with faxes from Australia and New Zealand - but this only happens occasionally.
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According to your domain name information, you're located in Victoria, not Vancouver. Is this true?
We host our website with Island Net (www.islandnet.com) in Victoria - but MUSICFOLDER.com moved from Victoria to Vancouver in 1996. Island Net continues to provide us with exceptional service, and as of yet we've found no reason to switch.
Up-to-date company contact and location details can be found on the "Contact Us" page.
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If I add double cords will they make my music folder wider?
Adding double cords will not make your music folders wider. The extra set of cords will fit neatly into the same hinge notches as the first set of cords. The notches are approximately four millimeters apart (~0.16"), and each notch can easily accomodate the pair of hinges you'll now have.
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How do I add only an extra few adaptors, or more cords, or a clear pocket to my music folder?
These additions can easily be added via two main ways. Our website has recently been redesigned and some custom options and additions are still being added as options to the order process. The first solution, and the easiest, is to phone us with your order, toll-free at 1 877 246-7253. We're happy to take your order, and we'll add the additional optional items for you. Secondly, you can do it online. If, for example, you wish to add 3 extra ring adaptors to an order of 20 Choralex Compact choral folders with the ring adaptor option, simply make 3 of those folders the 'double 3-ring' option and 2 sets of 3-ring adaptors will come with each of those folders - and you'll have 3 extra sets of rings. If this seems somewhat complex please just call your order in. We're happy to help. Please remember that volume discounts on our music folders only apply to the multiples of the exact same item with the exact same options - so consider this when you're seeking to maximize your savings.